Policies
The terms that apply when you book a service with Onsite Shine.
These terms apply to bookings made with Onsite Shine (“we”, “us”) for mobile car washing and detailing services in Wollongong, NSW and surrounding areas. By making a booking you agree to these terms.
A booking is confirmed once payment is received and you receive a confirmation email. You must provide accurate vehicle, contact and address details. We only service addresses within our advertised service area.
Prices are in Australian dollars (AUD) and are shown before you pay. Payment is taken online through PayPal. We do not store your card details.
Please make sure we can safely access your vehicle at the booked time and address, and remove valuables before interior services. If we can’t access the vehicle, the booking may be treated as a late cancellation.
Cancellations, rescheduling and refunds are handled under our Cancellation & Refund Policy.
We may reschedule if weather or site conditions make it unsafe or impractical to work. We’ll contact you to arrange a new time.
Please tell us about any existing damage, loose parts or paint issues before we start. We take care with every vehicle but are not responsible for pre-existing damage or wear.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.
We handle your personal information in line with our Privacy Policy.
Questions about these terms? Contact us.
This template is a starting point only and is not legal advice. Please have it reviewed for your business before launch.